At HairDomine, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and returns policy to ensure your peace of mind.
Returns:
You may return items purchased from HairDomine within 30 days of delivery for a full refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Please note that certain items, such as final sale or clearance items, may not be eligible for return.
To initiate a return, please contact our customer service team at contact@hairdomine.com with your order number and details of the item(s) you wish to return. Once your return request is approved, we will provide you with instructions on how to proceed.
Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving the wrong item or a defective product.
Refunds:
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. We will do our best to accommodate your request, subject to availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at contact@hairdomine.com with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or store credit.
Contact Us:
If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us at contact@hairdomine.com. Our customer service team is here to assist you and ensure that your shopping experience with HairDomine is a positive one.
Thank you for choosing HairDomine!